Job title: Retail and Operations Associate

Location: King’s Cross, London

Role Overview

The Retail and Operations Associate will be integral to the operations and retail success of Fabrica X. This is an on-site role that combines operational precision with customer-facing storytelling, connecting visitors with the sustainable innovations showcased. The Associate will work closely with the Manager and wider Fabrica X team to ensure a seamless customer experience across all facets of the space.

Core Responsibilities

Gallery and Retail Store Operations

• Support retail operations, including inventory management, visual merchandising, and achieving sales targets.
• Collaborate with the Manager and team to curate visually compelling retail displays aligned with sustainable themes.
• Adapt to changing circumstances by taking on additional responsibilities as needed to maintain operational excellence and achieve optimal results.

Retail Brand Management

• Manage relationships with retail partners, including maintaining stock files, handling invoices, and ensuring compliance with legal documentation.
• Scout and engage emerging start-ups, designers, and artisans for potential partnerships. Arrange introductions, tours, and follow-ups, handing over to the Manager for partnership finalisation.
• Oversee operational processes post-partnership, including invoicing and agreement management.

Customer Experience and Storytelling

• Deliver exceptional customer service by engaging visitors with the story behind products, assisting with queries and purchases, ensuring memorable experiences.
• Host engaging and informative tours of the Fabrica X space, effectively communicating its exhibitions, education around the innovators and retail elements to visitors.
• Handle impromptu visits from partners and collaborators with professionalism and enthusiasm.
• Work closely with the coffee shop team to enhance the overall experience for visitors, ensuring smooth day-to-day operations within the space.

Event and Workshop Coordination

• Support events, workshops, and functions with enthusiasm and adaptability.
• Assist with planning and executing Fabrica X events, ranging in scale and audience size.
• Identify opportunities for experiential workshops in collaboration with the Hong Kong team and external partners.
• Coordinate workshop logistics, ensuring alignment with business and curatorial priorities.

Innovation and Growth

• Work collaboratively with team members and external partners to deliver high-quality experiences for guests and stakeholders.
• Stay informed about trends in sustainable fashion and agrifood tech, sharing insights with the team to enhance customer interactions.
• Actively gather and apply customer feedback to refine service and retail standards.

What We’re Looking For

• A dynamic individual with a passion for sustainability and innovation.
• Proficiency in operational processes, such as managing invoices and stock.
• A skilled salesperson with a keen understanding of revenue drivers and a commitment to delivering memorable customer experiences.
• An engaging storyteller who can connect visitors with the ethos of Fabrica X.
• Ability to adapt to a fast-paced, collaborative environment and take initiative.
• Experience in retail or operational roles, preferably within sustainable industries.

You Can Expect

• Location: On-site at Fabrica X, London
• Hours: Monday to Friday, 9 AM–6 PM, with occasional evening and weekend work for events and initiatives.
• A diverse and supportive atmosphere, where innovation and initiative are encouraged.
• A welcoming, friendly, and professional team culture.
• Opportunities to network with global innovators and industry stakeholders in sustainable fashion and agrifood space.
• Access to LinkedIn Learning for professional development.

This is an exciting opportunity to contribute to a leading sustainability-focused innovation hub. As part of the Fabrica X team, you’ll grow in a dynamic environment while making a tangible impact on the future of sustainable design and retail.

Please submit your CV and cover letter to: london@themillsfabrica.com